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The Two Sides to Getting “More Accountability”
Have you ever heard someone say, “What we need around here is more accountability”? If so, you are in good company because accountability, how to get it, and why people don’t have more of it is a...
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Improving Relationships at Work
I recently had the working managers in my MBA class on execution (as in implementation, not hanging) undertake an exercise to improve relationships with the people with whom they work. In particular,...
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How Do I Get My Boss to Change?
I am occasionally asked by the managers in my classes, “How do I get my boss to do this stuff?” My answer is often the same, “Get interested in what they are interested in. Find out what they have...
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What Name Tag Will He Wear?
How do you synchronize work when you can’t talk to each other? What allows people to know who you are and what you are accountable for if you can’t tell them? One way is through the use of “signage”...
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Accountability Requires Feedback
Building accountability requires giving honest feedback on how people perform. If we want people to provide high quality work on time, telling them when they succeed and when they fail at doing so is...
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Obeying the First Law of Accomplishment
One reason people experience stress and feel that they have more to do than time in which to do it is because they are in an argument with The First Law of Accomplishment. The First Law of...
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Being Personally Accountability Goes beyond “Owning Up”
Being personally accountable goes beyond acknowledging you did or didn’t do something. It also requires owning the outcome (good or bad), doing a realistic examination of how you contributed to it, and...
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Get Better Results from Other People
One of the persistent questions I get from people in my classes and training sessions is “What can I do to motivate people to give me work that is complete, accurate, and on time? I am tired of the...
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Do Leaders Cause Resistance?
One of the more startling statistics in the business world is that approximately 70% of organizational changes fail to produce the results for which they were undertaken. In her book The Last Word on...
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Where Do You Keep Your Word after You Give It?
I believe a cornerstone of personal leadership effectiveness is operating with integrity. Michael Jensen, the Jesse Isidor Straus Professor of Business Administration, Emeritus, at Harvard Business...
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Convert Expectations into Agreements
Don’t risk being held to account for things you don’t know about. Take the time to find out what people really expect you to do, and what they expect you to deliver. If they don’t tell you, ask. I...
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What the Absence of Accountability Sounds Like
I have been doing some research in preparation for a workshop on personal accountability a colleague and I are doing for MBA’s at the Fisher College. As I have been getting into it, I am beginning to...
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